Frequently Asked Questions

Please read over our frequently asked questions to get a better understanding of our services and products. If you can't find the answer you are looking for below or if you would like more information, please call us at 613-482-0480 to speak with one of our representatives.

You have questions. We have answers.

How Much Does a Website Cost?

There are quite a few factors that are going to affect the ultimate cost of your website but the first thing we start with is assessing what your objectives are and how you feel a website will benefit your business. From this starting point, we can assess and find ways of providing strategic solutions that add real value to your business in order to foster more revenue for your company. The added value that we can bring to your business helps determine the investment you will make in your new website.

Keep in mind, you will also need web hosting file storage and domain name registration for your new website to be available online.

To find out more about the costs associated with website design, please visit our website design page for more information.

Websites are typically not static, and are always evolving. In addition to the initial costs of a website, your website will most likely need to be updated frequently and improved as new technologies or web standards change. This could be daily, monthly, or yearly depending on the nature of your business and your budget. For more information on maintaining your website, please visit our website maintenance page.

Back to top

Do I Need to Hire a "Local" Website Designer?

We work with clients from all over the world. By using the Internet, email and the telephone, it is possible to communicate effectively with clients in any location. If you prefer the telephone as a means of communication, one of our website specialists will call you promptly to answer any questions you have regarding your project. If you would like more information about our company, services, or would like to get started with your project and long distance phone calls are an issue just send us an email with your phone number and a brief message and we will call you free of charge.

We have worked with hundreds of companies and provided cost-effective and efficient design, marketing, and print products without ever having met face-to-face. Of course we do try and meet as many of our clients as we can in-person; the nature of our work allows us to work with wonderful people from all over the world through remote communication. Ask us for some references for some of our remote clients so that you can hear first hand about the great experiences clients have working with us, regardless of distance.

Back to top

How Long Does it Take to Have My Website Developed?

The timescale of a website design project is often dictated by the client. If you have a deadline in mind we will endeavor to meet it for you. The most common delay in the creation and completion of a new website is waiting for content (text/images) to be sent to us. The more prepared you are with your content for your website (unless we are writing your content etc.) the more efficiently the design and development process will be for your project.

On average, we complete a website with up to 20 pages and standard functionality/features within 3-10 days (range due to communication and feedback from client). We can and often do, create websites with the same specifications mentioned in 24-72 hours.

Bottom line is: the more prepared you are, the more efficient the design and development process is to complete.

Back to top

What is Website Maintenance?

Most good websites have new content updated regularly; either new pages, new blog posts, promos and specials or even just company news. Fresh content is what will keep your visitors coming back and new content will always help with search engine rankings. We provide website maintenance at an hourly rate or as an optional monthly service for our clients. Our monthly website maintenance packages provide a reduced hourly rate so that you receive more bang for your buck. If you want to maintain your website yourself you can do so, however we have found that most of our clients prefer to focus on what they do best (running their business) and leaving the website maintenance to a website design firm like Creative Designs.

We offer website maintenance as both a fee paid monthly or on an hourly rate on a project to project basis. Your website can be updated daily, monthly, or yearly depending on the nature of your business and your budget. For more information on maintaining your website, please visit our website maintenance page.

Back to top

Why Can't I Find My Website in Search Engines?

Most search engines crawl the web pretty quicky and will index your website in a few days or weeks. Of course the crawl rate differs from one search engine to the next, the most popular ones such as Google, Bing, and Yahoo index new websites in a few days in most cases.

If you would like to speed up the process and let search engines know that your website exists and should be indexed you can submit your website to each one manually. If you perform a search for your website in a search engine and do not see your website listed, this does not necessarily mean that your website is not indexed. You may be searching for your website using keywords that your website is not optimized for, which would explain why you cannot find your website listed in the search index.

There is a big difference between having your website indexed and having your website show up for specific keywords. There can often be a lot of competition for keywords and your website may appear further down the list (for example: on page 2, 3, or even further). If you want your website to appear in the top of the list for specific keywords then you have to optimize your website for search engines, build links to your site, and add unique and relevant content among other things.

We can help you with your search engine optimization and search engine marketing efforts.

Call us at 613-482-0480 to discuss your marketing needs and get your website ranked at the top of search engines.

Back to top

What Content Should I Put on My Website?

The content you put on your website depends on the goals and objectives of your website. There are three main things that you can do with your website:

  • Provide information about your products, services, or brand
  • Sell products, services, or information
  • A combination of both of the above

The best thing to do is determine exactly what you would like to do with your website before attempting to determine what to put on your website. For example, if you own a construction company and you are trying to gain more customers and increase efficiency in your offices then you may consider a website that provides more information about your company to win customer confidence and provide a user-friendly quote request form that allows your office to easily process estimates and win contracts. Additionally, providing customers with an easy to understand price list for your services with detailed descriptions about your products and services can generate more customers and improve your conversion rates.

It is best to include as much information about your business, products, and services so that your website will achieve the best results. If you are unsure of what content to put on your website, we can help with our website content writing services. Think about your company's operations, the questions you are asked by customers, the information you want customers to know, and anything else that will help sell your products and services.

Give us a call at 613-482-0480 to discuss your website content today!

Back to top

What is a Domain Name?

A domain name is your website address (ie. yourwebsite.com). They can be purchased from a variety of places online and they range in price depending on the extension (.ca, .com, .org etc.) and the domain name registrar you choose. For more information about domain names, read more about domain names and registration.

Back to top

What is Website Hosting and Do I Need it for My Website?

A web host is a company that has computers connected to the internet 24 hours a day, 7 days a week. These computers are called servers and they are assigned IP numbers so that they can be found by other computers (like yours) on the internet. It is on one of these servers that all your website files are stored, be they HTML files (web pages), graphic files, CSS files, Javascript files or whatever other files you need for your website to function and display correctly.

Basically what happens is when you type a website address into the address bar of your browser, your browser sends out a request to 'get' that web page. The request travels across the internet to the appropriate web server and attempts to locate the web page on that server. If the request is successful (web page exists) then that web page will load (or download) into your web browser for viewing.

Every website requires hosting in order to be accessible on the internet.

There are many different specifications for website hosting accounts such as bandwidth (your website traffic), storage space (amount of storage room for your files), email accounts, FTP accounts, databases etc. The specific requirements for hosting of websites differ greatly although there are many commonalities among the websites of most small businesses.

Give us a call at 613-482-0480 to discuss your hosting requirements and one of our website hosting experts can help you determine the requirements for your website.

You can also read more information about website hosting to learn more about hosting accounts and website file storage.

Back to top

Can I Use My Own Web Hosting if You Create My Website?

Yes, you can use any web host you like to host your website. Once your website has been completed you can provide us with your web hosting FTP login username and password so that we can upload your website for you. Furthermore, if we have created a dynamic, database-driven website for your business then you will need to send us your database login credentials so that we can install and setup your database for your website.

We will of course take a look at your current hosting setup to see if there are any improvements we can suggest or money that we can save you for your website hosting and file storage.

Back to top

Do You Offer Any Discounts on Your Services & Products?

Yes, we offer discounts for schools and non-profit organizations. Also, you will find several discounts and specials during certain periods of the year for various products and services.

Give us a call at 613-482-0480 to find out about our current promos and specials.

Back to top

Do I Have to Provide a Business or Tax License Number?

No, you do not have to show or possess a business or tax license to have your website designed, order printing products, or sign up for one of our website solutions or products. Although it is not a requirement to have a business or tax license to operate a website, it is a requirement for running a business in most countries, provinces, and states, and we recommend obtaining one from your governmental or state institution so that you can legally operate your business and take advantage of the benefits that come with a registered business.

Creative Designs is a registered and licensed business and we do collect HST from our clients for services and products where applicable.

Back to top

Do We Need to Have an In-Person Meeting to Discuss My Project?

With the conveniences of modern technology, meetings are not necessary for working on most projects although we do like to meet as many of our clients in person as possible. We work with clients from all over the world and are very efficient at determining exactly what you need to achieve your goals and complete your project.

We make sure that we communicate with you regularly to discuss your project and we can take advantage of online meeting services to ensure that your project is completed exactly as you wish.

Back to top

In What Format Should I Supply My Website Content?

It is helpful to us if you are able to provide text and photographs in electronic form - for example, the files output by a digital camera and the text in Microsoft Word or similar format. If this is not possible, we can help get your information ready for use on the web.

Photographic images should be at least 72 dpi resolution in RGB format but it is not required to exceed this resolution for the web. If you are ordering some of our printing products, we require a resolution of at least 300 dpi in CMYK format.

Text can be sent in Microsoft Word, PDF, Plain text, or email formats. We will not accept other types of documents without charging a conversion fee of $25 per document to make the content web-ready.

Video destined for the web should be sent in either AVI, WMV, SWF, FLV, MP4, or MPEG formats with a high-quality resolution. Video size, orientation, and format should be appropriate to what your desired specifications are for placement on the website. Of course you can always send us a YouTube link for your video and we can embed your video within your website.

Back to top

What Post-Sales Service Do You Offer to Your Clients?

We fully support any website we design and are always available should you encounter any problems or require enhancements to your website. We offer website maintenance so that your website will always remain current, fresh, and take advantage of the latest technologies.

Back to top

Will My Website be Search Engine Friendly?

All of our websites are created with search engines in mind. We make sure that the coding behind your website adheres to the most popular search engine guidelines and is easy to read, find, and index for search engines. It is a good idea for your website to be re-evaluated in time as over a period of time the search engines do alter their rules and algorithms and you will want to be certain that your website is kept up to date and complies with new rules and algorithms to make sure your website can be found in search engines.

We also offer search engine marketing services so that you can climb up the ranks in search engines and attract more customers. Having a search engine friendly website means that search engines will be able to easily crawl and index your website but it is a very passive marketing method. Search engine marketing and optimization is very different as you are strategically making changes to your website to manipulate search results; rather than waiting for search engines to come find your website.

Back to top

Do You Have Any Hidden Fees I Should Know About?

No. We discuss and outline every requirement for your project and then price your project accordingly. We have more than 65,000 hours of experience and are very skilled at quoting projects. This means that when we provide you with an estimate for your project, you will not be charged anything additional or hit with any surprises. The only time we would charge above and beyond what we quote you is if you request additional work be completed such as new features or further modifications beyond what you already requested.

We keep you involved through the entire process of completing your project and we do not believe in hidden fees.

Back to top

How Do I Update My Website?

There are many different methods which can be used to update websites. The method you choose and the functionality we build into your website design is solely up to you. If you would like to do the updates on your own then we can setup a content management system (CMS) for you that will allow you to update your website with little technical knowledge and training. If you prefer to have our professional website design firm take care of your website updates so that you can continue to spend your time effectively managing your business then we can take care of all of your website update needs within your budget.

If you have a small website consisting of just a few pages and will only wish to make changes very infrequently, then usually it is more cost effective to have Creative Designs carry out these changes for you. Other methods which are frequently chosen are largely dependent upon how much data or information and pictures you have and how you store this information at present.

Back to top

Do I Need a Database for My Website?

This will depend upon the amount of information you wish to be displayed on your website, how you would like to perform website updates and maintenance, and the dynamic features you may need. If you have many products or services, then it may be advantageous to have a database incorporated into your website design so that you can easily manage inventory, prices, or update page content. We will discuss this in detail with you and if a database is advised we will explain in detail exactly how this will work, what it will cost, and how to manage your dynamic website going forward. We can tailor your website design to suit your specific requirements, no matter what your project needs may be or the level of complexity your website requires.

Back to top

Will My Website Look the Same in All Browsers?

Your website visitors will see some things differently depending on their browser, screen resolution setting and their individual computer settings and toolbars. We design websites with that in mind and preview them in several browser types and resolution settings before publishing online. Of course as technology alters then eventually all websites may need to be updated in order to be cross-browser compliant.

Back to top

Can You Provide All of My Web, Print, & Marketing Services?

Yes. We are your one-stop company to provide all your web services. You have come to the right place as you will no longer worry about who to call if you have problems, need to start a new project, have to print business cards for your business or anything else. We can register your domain name, design your website, print your business cards, market your business, provide your web hosting and arrange your email accounts for you. Read up on our services to see just how many solutions we can provide for your business.

Back to top

Do You Guarantee My Website Will Always be Available?

Yes we guarantee that your website will have a 99.9% up-time year round if you are hosting with us.

Due to factors beyond our control we cannot guarantee 100% up-time (for example: weather related issues). However we can say that our servers have had 100% up time for many years. Should our servers have any problems we do have the necessary backups in place to deal with down time issues very quickly and our data centre has several back up servers that will kick in and display your website should something happen beyond our control. We regularly upgrade our security configurations for our web servers. During these upgrades your website may briefly become unavailable (usually for 3-4 minutes) while we install new hardware/software. All of our hardware/software upgrades take place between the hours of 3 a.m. and 4 a.m. EST (usually on a Sunday/Monday night) so that the possibility of your website visitors attempting to access your website is far less likely. In most cases, we do send our clients notification prior to upgrades so that you can anticipate the possibility of a 3-4 minute down time.

Back to top

Do You Use Flash Animation in Your Website Design?

Occasionally, although we try to avoid Flash for your website in all cases. There are some instances where Flash is very beneficial. For example, displaying rich media and video is often best done through Flash technologies.

It is important to note that there are times when flash animations can be an asset but it would be unwise to use "flash" to create an entire website or even entire pages of your website as search engines are not able to read the content of flash and therefore any words used in animations will not be indexed by the search engines. Additionally, there are many devices on the market that have trouble or simply cannot display Flash.

Back to top

Do I Get Email Addresses With My Website & Hosting?

Yes we provide unlimited email addresses with all of our hosting accounts. Even if you are hosting with another provider, we can help you setup your professional email address.

Back to top

Can I See How Many Visitors Come to My Website?

Yes we provide web tracking software which records where you visitors are coming from and which pages they looked at, which search engines are being used, which phrases are being typed into which search engines and many more interesting web tracking facts which you should find useful for future marketing campaigns.

We also usually setup Google Analytics to provide more advanced statistics for your website.

Back to top

Can You Secure My Website?

Yes we can. We can provide you with an SSL certificate which use the latest encryption methods to ensure that your customers can buy from you website knowing that the information they enter is secure and safe.

Back to top

How Can I Accept Credit Cards on My Website?

There are various methods available to you. We would need to talk to you to established you requirements and the best method for your company. There are essentially two main methods of accepting credit cards. The first method involves the secure collection of customer data in your e-commerce website and the manual processing offline of the collected data. The second method is processed in real-time using an online clearance company such as Beanstream or Paypal. Both methods are supported by most e-commerce web applications and when we setup your shopping cart we will make sure that your website has the necessary functions for you to process transactions - either online or offline.

Back to top

How Many Pages can I Have on My Website?

As many as you like, of course depending on your budget and having the content ready (or written by us). When it comes to search engines and online visibility, the more content the better!

Back to top

Do You Redesign Existing Websites?

Yes we do. We can redesign your website, retaining your company corporate style and brand or we can redesign to give you a completely new image and new company brand. Is your website up to date? Let us provide you with a website evaluation and then discuss your project with you in greater detail so that we can redesign your website to take advantage of the latest web technologies, increase your search engine visibility, attract new customers, and improve conversion rates within your budget and timeline.

Call us today at 613-482-0480 to get started with your website redesign.

Back to top

What if I Do Not Like My Website Design?

If you do not like the design which we have suggested for you, we will discuss your project further with a view to ascertaining what type of design you would like to see and then place another "suggested design" in your web area for you to view. Our goal is design a website for your company that you are happy with and that meets your needs.

Back to top

Do You Provide Spam Filtering Services?

Yes we offer a great spam filtering service free with our hosting accounts. You can also toggle the spam score for the filter that automatically traps potential spam messages.

Back to top

Can You Provide Me With Hosting for My Website?

Yes we can host your website on one of our high performance web servers. For more information and pricing, read more about our professional website hosting.

Back to top

I Already Have a Website and I Need it Updated. Can You Help Me?

Yes, we would be happy to look at you existing website and give you a quote for updating your website. If you would like us to update your website frequently then perhaps you would be interested in a monthly maintenance package that can save you money on your website updates. We can customize a plan for your business or you can take advantage of our standard monthly maintenance packages for updating your website.

Back to top

Why Should I Choose Creative Designs?

We design websites that are user-friendly, visually appealing, creative in design and also have great functionality. Our websites are effective business tools and inexpensive to have created. We know the value of the different web design features which can be used and we know which design features work and why they work. We work with our clients through the entire process and our highly trained, professional team can assist you with all aspects of your business. From marketing, to printing your promotional materials, to managing your website, Creative Designs has you covered.

Back to top

Can I Have a Professional Email Address?

Yes you can. You receive unlimited email addresses with our hosting accounts. You will be able to setup as many email address as you like, such as info@yoursite.com.

A professional email address is just as important as your reputation with your customers, your logo etc. It helps build customer confidence and assures your customers that you are a legitimate business, a professional entrepreneur, and that their emails will be safe, private, and dealt with by your company.

Back to top

Can I Register a Domain Name Through Creative Designs?

Yes absolutely! Domain registration is an important service we offer to all of our clients at competitive prices. We'll even take care of the renewals for you to ensure that your website is always online and your service is never interrupted.

For more information on domain name registration, visit this page.

Back to top

Who Owns My Website Once You Finish the Design?

The completed website belongs to your company, provided that you have paid your final invoice and do not have an outstanding balance with Creative Designs.

Back to top

I Want to Hire Creative Designs. What is the Next Step?

Call us at 613-482-0480 to start the process with an initial consultation to discuss your project needs. We have the experience, talent, and affordable prices to complete your project within your budget and time frame.

Give us a call today, you'll be glad you did!

Back to top

Back to previous page

Read Our Recent Articles

Read more from our company blog



join us on Facebook

Get a free SEO audit in Ottawa

Looking for printing in Ottawa?

interviews with local businesses

View our website design work and graphic design samples of work from projects we've completed