It's my first order. How does this work?

This is a common question we receive :)

Here is a step-by-step walk-through of our process:

  1. Either call us at 613-482-0480 or navigate to the product page you would like to order (ie. business cards).
  2. If you're submitting your order through our website, provide us with your contact information and order details on the product page for the item you wish to order.
  3. We will be in touch shortly by phone or email to clarify your order details, discuss your print files, arrange payment etc.
  4. We will send you proofs generally within 24-48 hours of receiving your graphics or design instructions (if we are doing your graphic design work to print-ready your files). It is important for you to review your proofs carefully before approving because you are effectively saying “this is what I want”, and if there is a mistake in the proofs, you have accepted responsibility for that mistake. As the customer, you are responsible to proofread and review proofs because you are most familiar with your correct phone number, address, spelling of your business name etc. If there is a mistake or an issue, let us know and we will correct it and send corrected proofs prior to printing.
  5. Once you have approved your proofs for printing, your job is sent to our production department for printing. The majority of our print products are manufactured within 2-4 business days after you approve your proofs. There are some exceptions to this turnaround time, such as presentation folders, calendars etc. which take 4-6 business days to manufacture.
  6. Shipping time within the Ottawa/Gatineau area is included at no additional charge and takes approximately 1 business day with UPS standard delivery method. Shipping is available for anywhere in Canada at an additional charge and you can take advantage of our wholesale rates with UPS for cost-effective delivery right to your door. In many cases we'll quote you pricing that includes shipping and we'll let you know in the email as long as you've provided us with your postal code for shipping.

Placing an order for printing products is easy!

Order printing products over the phone:

  • Canadian customers can call us @ 613-482-0480
  • U.S. customers can call us @ 917-546-3018

Order printing products online:

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